Refund and Returns Policy

At Mehnaz Foods Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund and return policy:

• Eligibility for Returns: Products must be unused, sealed, and in their original packaging.

• Time Frame: Returns must be initiated within 7 days of purchase.

• Non-Returnable Items: Opened or consumed food products cannot be returned due to hygiene and safety concerns.

• Refund Process: Once we receive and inspect the returned item, a refund will be issued to the original payment method within 7-10 business days.

• Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us immediately for a replacement or refund.Return Shipping: Customers may be responsible for return shipping costs unless the product is defective or incorrect.

For any refund or return requests, please contact our customer service team.

Contact Us

📍 Address: Address: Zahoor-e-Islam Rd, Kohat, 26000, Pakistan
📞 Phone: +92  3082233305
📧 Email: sales@btella.com.pk
🌐 Website: www.btella.om.pk